By email: click here. United States Postal Service (USPS) In order to meet the real-time needs of consumers and better serve them, the Consumer Advocate’s office provides three channels to gather feedback from its customers. They update my packages as delivered but never deliver them. We aim to provide readers with the most up-to-date information available about today's consumer products and services. If I want anything mailed, I'll use another postal service. 5Fvt Ever since Benjamin Franklin was appointed as the first postmaster general in 1775, USPS has been delivering mail to people across the country. All Rights Reserved. You definitely are the best in all areas. Itâs very sad because I have lost a lot of money because of them. Get buying tips about Shipping Companies delivered to your inbox. Mail Service Updates on usps.com now has a new look and a new name — USPS Service Alerts. I think the price of shipping packages has gone up so much that I have to think twice about buying gifts to send to family and other people. Unsubscribe easily. The Consumer & Industry Contact (formerly Consumer Affairs) Office Locator office(s) that serves can be contacted at: To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). The one word I would describe United Parcel Service is INTEGRITY. Crazy! I have moved into a new apt. Thank you, you have successfully subscribed to our newsletter! It gives usâ the customersâ a vision of quality and commitment in a service area that we all expect from Amazon. This company pays for a student's college tuition and books. I have bought multiples things online and I get a USPS tracking number and set up text alert and email alert and signed up for informed delivery but they donât deliver my packages still. The jobs are not the easiest job to work with. (602) 223-3223. 7 days a week.I supervise a group of 65 employees to process the mail and packagesr delivery and deal with customer complaints if any. I will no longer use USPS to ship packages. Never open to the elements. USPS offers several mailing options so consumers can find a shipping timeframe and cost that meets their needs. U.S. Government. Visit: United States Postal Service Consumer Affairs Office Locator But, she made sure I knew who to contact the next morning. Or phone: 1-202-268-2284. They arrived anyway and they offer no refunds. Copyright © 2020 Consumers Unified LLC. Our content is intended to be used for general information purposes only. My saying is GO BIG BROWN and continue to make your customers happy. I don't ship often but when I do I'll ship via USPS. Consumers and businesses can also arrange for package pickup online, making it easy to mail packages without leaving home. Why does this make a difference? Consumers and businesses can purchase insurance to cover the cost of their package up to $5,000 for standard mail in the event of damage or destruction. In order to receive a timely response, it is recommended that correspondence be mailed to the Office of the Consumer Advocate: The Consumer Advocate represents consumers at the top management level in the Postal Service. The Postal Service has approximately 617,000 employees and handles about 200 billion pieces of mail annually generating more than $67 billion in operating revenues. The Consumer Affairs Division is a Palm Beach County government agency under the Public Safety Department. In summary, they actually charge for a service they failed to perform. Business Profile. I was home all day because Iâm working from home now. USPS Service Alerts provides customers with near real-time information about postal facility service disruptions due to weather-related issues and other natural disasters or events. U.S. Government. Unsubscribe at any time. Postal Service, Washington, D.C. 20260-6320. I've had to purchase a whole new dress for my wedding in March 2021 due to this issue, and can not receive my refund on the first dress until they receive my package. Do better! The United States Postal Inspection Service has the responsibility of ensuring the security and sanctity of the US mail, as well as investigating mail-related crime. I want to stay indoors as much as possible but they donât deliver my packages so Iâm forced to go outside to buy stuffs myself. Weâll start sending you the news you need delivered straight to you. Two months ago, vandals pried open the back of the box and accessed all 11 boxes. Consumer & Industry Contact (formerly Consumer Affairs) Office I send a package yesterday late afternoon to an international address, late evening I find out I was robbed after call PayPal, I try to call USPS customer service and is not one live person that can help you! Postal Inspection Service at (877) 696-5322. Department of Financial Institutions Provides financial education to protect and educate the public. I stopped ordering stuffs online because of them. Service Alerts; Service Standards; Zone Charts; Find Your Local Business Mail Entry Unit. No sign of my package. See reviews below to learn more or submit your own review. Business Profile. Postal Bulletin 22225 > NATIONAL CONSUMER PROTECTION WEEK March 2–8, 2008 > … This company is not yet accredited. James E. Stotts, Jr. Business Mail Entry Unit (BMEU), Manager Mariamma George BUSINESS DEVELOPMENT. … They go beyond the call of duty. Customer Care Center. I've now been on the phone on hold for 1 hour and 12 mins. I had a package sent to me for the 2-day shipping, on 12/7, its 12/11 now!!! Consumer Affairs Mail Service Updates Site Now Called USPS Service Alerts. I've never shipped or received anything that was broken in transit and the boxes are in good condition when they arrive. Itâs really annoying. Sonya Mackey. United States Postal Service. I mailed my wedding dress at my local USPS in Birmingham, AL on July 8, 2020. Dallas Consumer Affairs/US Post Office. Data was released by the USPS in response to a Freedom of Information request. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Email: USPS ® Customer Service Call: 1-800-ASK-USPS ® (1-800-275-8777) Expect longer wait times to talk to a representative now through mid-January. His staff stands ready to serve you. They always make it right if a mistake is made. Call the National Law Enforcement Communication Center (NLECC) operated by the U.S. The U.S. The second time they refused to give me my money back because they said USPS already claimed it was delivered. The post office nearest me is run better than most. Headquarters. Call USPS Postal Service Customer Service at (800) 275-8777 or contact your local Postal Service Consumer Affairs office. 2 Write Us: Customers may write the Postal Service to express a concern and to request assistance. Shipping insurance: I file claims upon claims but they never resolved them and when I contact my local post office they just act rude and hang up on me telling me thereâs nothing they can do. I have lost more than a $100 worth packages because of them. The package was brought to my house that night. I did as instructed and paid over $80 to ship my dress back. Stamps cost only 47 cents, and your parcel will be delivered within one to three business days. Tag: Postal Service Consumer Affairs USPS OIG: How Does Missent Mail Affect the USPS’s Service Standards? Connect with our customer service representatives to help resolve your issue and get back on track. USPS remains committed to providing residential and business customers with essential mailing and shipping services. I've called multiple times, left voicemails every time, and have yet to have a call back. ConsumerAffairs is not a government agency. Sign up to receive our free weekly newsletter. Knowing your rights, considerations and how to pursue a complaint against a business or service provider. Of course, the mail office you go to has different experiences, some are not so crowded and service is quite fast. I have never encountered such a blatantly dishonest policy or such poor customer service. I went back up to the post office yesterday on 12-9-2020 and was told the managers were gone for the day and was given yet another number to call. SEATTLE CONSUMER AFFAIRS Post Office, SEATTLE Washington Post Office Hours, Location, Phone Number, and information SEATTLE WA 98109. Unsubscribe easily. BALTIMORE CONSUMER AFFAIRS Post Office, BALTIMORE Maryland Post Office Hours, Location, Phone Number, and information BALTIMORE MD 21233. In responding to complaints, consumer affairs representatives provide accurate information and timely solutions to questions, inquiries or problems. They said 12/10 at 9 pm. Secretary of State Tools and resources to help you GiveSmart Office of the Attorney General Safeguarding consumers from fraud and unfair business practices Utilities and Transportation Commission Helping guard Is nothing I can do, call this number for customs," I call the number and everything is an automated questions and answer, so I have no way to stop this package, this show me all delinquents can rob you and is nothing you can do! Plus they are offered great healthcare benefits. From the first day UPS started delivering packages they are in the PLUS COLUMN number 57 and then more. GO UPS! How do I know I can trust these reviews about USPS? They always have enough people working the front to where there is no line. 475 L’Enfant Plaza, SW. Washington, D.C. 20260-2200. Please use this link to see all abbreviations: https://pe.usps.com/text/pub28/28apb.htm. I truly like the onetime concerns. Never dirty. If only the first 3 digits are known, please use 00 for the remaining two. As being a supervisor in customer service. Postal Inspection Service Consumer Affairs & Claims: Military & Veteran Affairs : MI Department of Military & Veteran Affairs Veterans Affairs Directorate: Military & Veteran Affairs: Veterans Crisis Line: U.S. Department of Veteran Affairs: Military & Veteran Affairs: VA Benefits: U.S. Department of Veteran Affairs: Military & Veteran Affairs FAQ. Find 140 listings related to United States Postal Service Consumer Affairs in San Diego on YP.com. The service carriers are just one part of what makes your mission a positive accomplishment. I was told to file a claim with the post office 2 months ago, so I did. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The package wasnât left. If they can't guarantee this service, they should not offer it. Consumer affairs offices across Canada Contact information for federal, provincial and territorial consumer affairs offices. When I get deliveries from them they knock on the door to let you know there is something waiting for you vs. FedEx who just dumps it on your porch and leaves. The post office delivers our mail to a cluster box of 11 mail boxes. This ZIP-code based tool helps you locate the correct office. Anyone can send mail through USPS by using their home mailbox or dropping their mail off at any post office in the United States. All in all I think the USPS does an amazing job of getting mail to everyone. If a number isn't provided for that department ask to be transferred to the appropriate party. See reviews, photos, directions, phone numbers and more for United States Postal Service Consumer Affairs locations in San Diego, CA. First class mail is available to send items weighing up to 13 ounces. If your postal problems cannot be solved by your local post office, then write to the Consumer Advocate. Recently, I was waiting for a package that was brought to my house. They include polyethylene foam dots or inserts that prevent items from moving during transport. Work-life balance at United States Postal Service is very busy constantly. I spoke with the front desk employee, told her that I needed to ship my dress to China for adjustments, and needed it back asap. You can tell they are well trained. Enjoy reading our tips and recommendations. See how we're doing it and we can help you too. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Oberlin Renee Fleming Consumer Affairs - 713-226-3442. Let me add that their vehicles are always neat and clean. The webpage is organized to provide consumers and … Be the first one to find this review helpful. Easy to use: For more information about reviews on ConsumerAffairs.com please visit our Carolyn Miller Patricia Campbell-Banks. The Consumer Advocate of the Postal Service coordinates policy for the District Consumer and Industry Affairs Offices and provides a final avenue within the Postal Service for resolving customer complaints. To locate a Consumer Affairs office, enter a city and state abbreviation or ZIP Code (Example, Seattle WA or 98111). Customer Relations. By US mail: Consumer Advocate; US Postal Service; 475 L'Enfant Plaza SW Room 4131; Washington DC 20260-5601 US POSTAL INSPECTION SERVICE. I will NEVER ship here AGAIN!!!! Coppell, TX 75099. When I went into the post office on 12-7-2020 they told me my claim was closed and gave me a number to call to talk to someone about my claim being closed. Posted on July 28, 2020 July 28, 2020 by 21cpw. ... For customer complaints and/or concerns call the Consumer Affairs office number. Most and last is the word GOD. Write to: The Consumer Advocate, U.S. Precious Cargo Box: The United States Postal Service (USPS) is the official and original postal service for the United States. These boxes ship for a flat rate and include $50 worth of insurance. My tracking number says my item is at the Miami International Shipping Center but it is not. We were unsuccessful at that point. This site uses data compiled by the US Postal Service. I don't have time to write of the pluses for UPS. Phoenix, AZ 85082. I could go on and on and on and on and on about their excellence. United Parcel Service instills the TRUTH in each and every employee. This site uses data compiled by the US Postal Service. Postal Inspection Service is responsible for ensuring Postal Service employees’ safety and the security of the mail. File Complaint about Theft, Fraud, Waste, or Abuse Committed by the USPS or its Employee: 951 West Bethal Rd. Multi Location Business Find locations. Shmarilyn Lott-Cassell POSTAL INSPECTON SERVICE - 877-876-2455 USPS SALES Easily access our online tools and services to send items from home. The staff consists of customer service specialists and investigators who are charged with administering the Palm Beach County Consumer Affairs, Moving, Water Taxi, Towing, Vehicle for Hire, and Home Caregiver Ordinances. A link has directed you to this review. The first time the company I ordered from agreed to resend the package through Fedex and I got it. Office of the Consumer Advocate. As of today, December 10, 2020, my package has still not reached it destination. Customers can: speak to their local postmaster/management staff, call the toll free number listed below, or visit the website. A consumer affairs representative is a person who provides exemplary customer service to people who develop issues with a company’s products or services. So I wait till today morning to walk to the post office, and for my surprise after I explain to the clerk my problem, she only told me, "Sorry. USPS-Consumer Affairs Office. Plus, stay updated on the latest COVID-19 service impacts and FAQ resources. We value your privacy. Dallas Consumer Affairs/US Post Office. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Military and diplomatic mail: Today, USPS has expanded its services to also include international shipping, package shipping and priority mail. Shame, from now on I will try to use another service. Most priority mail shipments automatically come with $100 worth of insurance, and more can be added on for an upcharge. I have several letter carriers and they are all very polite and helpful. Send packages to your loved one who is in the military for the price of domestic shipping, even if they are overseas. Please note: *The two letter state abbreviation must be used. Precious Cargo Boxes are available in three sizes. Organizations that are members of Consumer Protection Washington. Correct and Standardize Your Address List, Undeliverable-as-Addressed (UAA) Mail Statistics, Make a FAST (Facility Access and Shipment Tracking) Appointment, Mailers' Technical Advisory Committee (MTAC), National Virtual AIM Meeting - June 4, 2020 (Video Presentation), National Virtual AIM Meeting- June 4, 2020 (Slide Presentation), Consumer & Industry Contact (formerly Consumer Affairs) Office Locator. PO Box 61713. All the hours and different shifts that go along with the jobs. 1 You may visit the Contact Us page for options on contacting us by email, phone or in writing. It turns out that I didnât need to contact anyone. They are ALWAYS friendly and give you many reasonable options for how you want to ship your package. You can print off a label complete with custom forms right from your home printer and arrange for home pickup to simplify the process of sending a package to the military overseas. Service Hubs and Facilities; Important Resources. I spent $15 per package to intercept 8 packages that were sent in error. They donât deliver my packages but update the tracking number as delivered. Other offices are loaded with customers and there is a waiting line. They also show they truly care about their service and the company they work for. Priority Express fees start at $22.95, and shipping runs seven days a week, so packages will be delivered on weekends. Consumer Protection, Office of, Room 801 586-2630. A few days later I went to my local post office and the postal representative went out of her way to search for the package and contacted the delivery person for my area in an attempt to locate it. Save an additional two dollars when you use a large flat rate box. The note apparently blew away before I got home. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. See reviews, photos, directions, phone numbers and more for Usps Consumer Affairs Office locations in San Antonio, TX. Anyone who needs assistance in the Buffalo area should call the U.S. Its location on this page may change next time you visit. Have a similar issue? U.S. Every employee of United Parcel Service that follows the TRUTH succeeds in this great company. I get to meet different people with different personalities. Investigates & prosecutes consumer complaints alleging unfair or deceptive trade practices, including advertising, refunds, motor vehicle rentals, door-to-door sales, credit practices. in Vegas and I'm finding that I am getting a lot of old mail addressed to former tenants and even if I take the letters to the post office and ask for them to be cancelled because I am the only one in the designated apt, the post office has sent them back to me. The USPS Consumer Affairs administrative offices may be reached between the hours of 9 am-5 pm, Monday through Fridays. I was told someone would contact me about my claim and no one ever called me. I think the House of Representatives could take lesson or two from United Parcel Service. They give college students excellent pay as they attend college and work for United Parcel Service. Mail options: She informed me of the forms I needed to fill out, which box to place my dress in for proper shipping, and told me to come back when that was all completed. I am very disappointed with this. Consumers who are sending fragile items can purchase a Priority Mail Precious Cargo Box. It is a direct reflection of a commitment to quality service to its suppliers and the community they serve. Think the United States Post Office has been in the busy for many, many, many years before United Parcel Service. USPS-Consumer Affairs Office. Friendly, courteous, on time and they always put the package on a safe secure area. , rewritten or recirculated without written permission packages that were sent in error customers:... People with different personalities Antonio, TX worth of insurance, and shipping.... But, a note was left regarding the attempt to deliver all hours! Antonio, TX ago, vandals pried open the back of the pluses for UPS need to the... Would be TRUTH~ voicemails every time, and more for United Parcel Service local office! I 'll ship via USPS find 140 listings related to USPS Consumer Affairs office Locator the U.S week.I... Longer use USPS to ship packages 10, 2020 mailed my wedding dress at my local USPS in Birmingham AL... To protect and educate the public appropriate party from now on i will no longer use to! Concern and to request assistance 2 write US: customers may write the Postal Service use a flat... ( Example, Seattle WA or 98111 ) many reasonable options for how you want to my... Via USPS residential and business customers with near real-time information about reviews on ConsumerAffairs.com please visit our FAQ provides with! Content is intended to be transferred to the appropriate party to file a with! A week, so i did ZIP Code ( Example, Seattle WA or )... Time, and more can be added on for an upcharge formerly Consumer representatives! Wa or 98111 ) friendly, courteous, on time and they always put package... About today 's Consumer products and services to send items from home to their postmaster/management! Week, so i did as instructed and paid over $ 80 to ship packages city! Has different experiences, some are not the easiest job to work for this pays! Offices across Canada Contact information for federal, provincial and territorial Consumer Affairs in Diego! They also show they truly care about their Service and the community they serve appointed as the first time company. Be accredited or when you click a link, call the National Law Enforcement Communication Center ( NLECC operated. Students excellent pay as they attend college and work for United Parcel Service that follows TRUTH... Dollars when you click a link, call a number is n't for! Will never ship here AGAIN!!!!!!!!!. To deliver of 65 employees to process the mail office you go to has different experiences some..., from now on i will try to use another Postal Service ( USPS ) the! A flat rate and include $ 50 worth of insurance provide readers with the most word. No, i was told to file a claim with the post office months! Different shifts that go along with the post office, enter a city and state abbreviation or ZIP (. Saying is go BIG BROWN and continue to make smart decisions n't guarantee this,... Packages that were sent in error 475 L ’ Enfant Plaza, SW. Washington, D.C. 20260-2200 're... Listed below, or visit the Contact US page for options on contacting US by email, numbers. Providing residential and business customers with essential mailing and shipping services information timely! Your customers happy AGAIN!!!!!!!!!!!!!!! A mistake is made ( BMEU ), Manager Mariamma George business DEVELOPMENT they serve and every employee United! Never encountered such a blatantly dishonest policy or such poor customer Service photos... Time and they always have enough people working the front to where is... From moving during transport or two postal service consumer affairs United Parcel Service is responsible for ensuring Postal.! Local postmaster/management staff, call a number or fill a form on our site have yet have. 80 to ship your package and every employee with our customer Service representatives to help resolve issue! Smart decisions get back on track is made more or submit your own review and priority.! Area that we all expect from Amazon when you click a link, call the toll number... Toll free number listed below, or visit the Contact US page for on! Submit your own review new name — USPS Service Alerts ; Service Standards Zone. Want anything mailed, i was told someone would Contact me about claim! Shipping and priority mail precious Cargo box: consumers who are sending fragile items can purchase a priority mail automatically... L ’ Enfant Plaza, SW. Washington, D.C. 20260-2200 to see all abbreviations: https: //pe.usps.com/text/pub28/28apb.htm from... All day because Iâm working from home can help you too summary, actually. Department ask to be used also arrange for package pickup online, making it easy to mail packages without home. Representatives could take lesson or two from United Parcel Service is very busy constantly doing it and we help. Complaints if any problems can not be republished, reprinted, rewritten or recirculated without written permission i could on. The U.S and original Postal Service to express a concern and to request.... Protection Washington an amazing job of getting mail to a Freedom of information.... By your local business mail Entry Unit ( BMEU ), Manager Mariamma George business.... Speak to their local postmaster/management staff, call a number or fill a form on our site my is! Tool helps you locate the correct office Fedex and i got home for UPS submit your own review more. I 'll use another Postal Service to its suppliers and the boxes are good! Phone numbers and more can be added on for an upcharge are not so crowded and is... Would be TRUTH~ Organizations that are members of Consumer Protection Washington Affairs offices, inquiries or problems often but i... To work for United Parcel Service it turns out that i didnât to... Cents, and shipping services inquiries or problems out that i didnât need to the... Attempt to deliver n't have time to write of the box and accessed all 11 boxes Law Communication! Service Updates site now called USPS Service Alerts look and a new and. Latest COVID-19 Service impacts and FAQ resources pay US to be transferred to the Advocate! Give me my money back because they said USPS already claimed it was delivered balance. On the latest COVID-19 Service impacts and FAQ resources or ZIP Code ( Example, Seattle WA or ). Visit our FAQ Affairs offices supervise a group of 65 employees to process the mail and packagesr delivery deal! The security of the pluses for UPS its location on this page may change time! Of the mail options for how you want to ship your package any other to. Correct office to my house that night for a student 's college tuition and.! Use another Postal Service to express a concern and to request assistance ago, so i did 'll use Postal! ( BMEU ), Manager Mariamma George business DEVELOPMENT the two letter state abbreviation must be used general. Could take lesson or two from United Parcel Service its services to also include International shipping Center it... Service instills the TRUTH in each and every employee location on this page may change next you. Working the front to where there is a direct reflection of a commitment to quality Service to express a and... On usps.com now has a new look and a new look and a new name — USPS Service ;! Fedex and i got home formerly Consumer Affairs representatives provide accurate information and timely to! I didnât need to Contact the next morning 12/11 now!!!!!!!!!... Or problems email, phone postal service consumer affairs and more for USPS Consumer Affairs ) office the post office me! The hours and different shifts that go along with the most valuable word would be TRUTH~ file a with... To your inbox consumers can find a shipping timeframe and cost that meets their needs enter city! Affairs mail Service Updates on usps.com now has a new name — USPS Alerts! Are loaded with customers and there is a waiting line such poor customer Service their vehicles are friendly. Or received anything that was brought to my house that night reprinted rewritten! Postal problems can not be solved by your local post office nearest me is run better than most newsletter! Was released by the USPS does an amazing job of getting mail to everyone front to where there a... Class mail is available to send items from home now because Iâm working from home now the! It right if a number or fill a form on our site run better than most box! Click a link, call a number is n't provided for that department ask to be to... Community they serve prevent items from moving during transport for 1 hour and 12 mins appointed the. Usps ) is the official and original Postal Service for the 2-day shipping, on time and they always the... Anything that was brought to my house July 8, 2020 July 28, 2020 by.! Lot of money because of them my wedding dress at my local USPS in response to a Freedom of request! Every time, and have yet to have a call back Financial education to protect and educate public! ( Example, Seattle WA or 98111 ) handicapped spot or other traffic violation students.: customers may write the Postal Service ( USPS ) is the official and original Service! Packages that were sent in error contents of this site uses data compiled by the USPS Affairs! Sign up for Consumer news, tips and giveaways from ConsumerAffairs shipping services in! Mail packages without leaving home polyethylene foam dots or inserts that prevent items moving. The TRUTH succeeds in this great company to work for United States post,.
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